Shopping Help

If you don't see the answer to your question, please contact me.

Custom Orders

Do you make custom items?

I enjoy making custom items.  Custom orders often require additional time to make and will require payment in advance.  If you have an idea, please contact me to discuss it.  I'll let you know if it's something I'm able to do, the timeline, and price.

Payment

How do I pay?

You can check out with major credit and debit cards, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.  This includes gift cards and pre-paid cards.

If you prefer to use PayPal, let me know.  I will email you a PayPal invoice to pay. Orders must be paid in full for before they will ship.

Is your site secure?

Yes. Credit cards are processed through Stripe, which processes billions of dollars each year from small businesses like mine to Fortune 500 companies.  I never see your personal credit card information.

Shipping

Do you ship to my country?

I ship to most international locations. If you don't see your country already listed at checkout, please contact me about rates.

When will my item ship? When will it arrive?

Most items ship within 1-3 business days (not on weekends or holidays).  It will normally take the U.S. post office another 3-5 days to deliver your item via U.S. First Class Mail, the least expensive option.  Occasionally, there will be delays at the post office due to weather or other issues.  International orders may take 4-6 weeks to arrive.  Personalized, custom, or large orders will require additional time.  If you need the item to arrive by a specific deadline, please contact me and I'll let you know about the faster (and more expensive) shipping options such as Priority Mail or FedEx you can purchase.   Any upgrades to shipping must be paid in full before your item will ship.

Do you combine shipping?

Yes, if you buy several items from me, I'll combine the shipping charges to make sure you get the lowest possible rate. (I will also combine shipping on orders if you order a few items from Etsy and a few from my independent shop.)

Coupons & Sales

Do you have any coupons?

Sign up for my Beads and Books newsletter to learn about any current special offers for newsletter subscribers. 

Wholesale

Do you offer wholesale?

I do offer traditional wholesale prices (50% off) to brick-and-mortar retail businesses on selected items.  Not every item is available in wholesale quantities.  I normally cannot add wholesale clients during the busy shopping months of October-December, so please plan ahead.  I require a minimum purchase for the opening order, plus shipping.  Please contact me if you have questions about specific items.